Unique Performance Return & Cancellation Policy

At Unique Performance, we want our customers to purchase with confidence. We stand behind the quality of our products and are committed to providing products that perform as represented.

We also understand that circumstances may arise where an order needs to be cancelled or a product returned. The following policy outlines our cancellation, return, shipping, and credit procedures.

Order Cancellations

Orders paid by credit card or PayPal that are cancelled before shipment are subject to a 6% cancellation fee to help cover payment processing and transaction fees associated with the original purchase and refund.

Special-order, custom-order, and made-to-order products are non-refundable and cannot be cancelled once processing or production has begun.

Please carefully review your order, including product selection, quantity, and vehicle fitment, before completing your purchase.

New / Unused Product Returns

Eligible products may be returned provided they are:

• New and unused
• Uninstalled
• In their original packaging
• In resalable condition
• Not damaged, modified, or otherwise altered

Eligible returns are subject to the following restocking fees:

• Within 30 days of purchase: 6% restocking fee
• 31–60 days after purchase: 30% restocking fee
• After 60 days: Returns will not be accepted

Return Shipping Responsibility

The buyer is responsible for ALL return shipping costs associated with returning a product to Unique Performance unless Unique Performance expressly agrees otherwise in writing.

This includes returns resulting from:

• Customer ordering errors
• Incorrect product selection
• Incorrect vehicle information supplied by the customer
• Fitment issues resulting from vehicle modifications or configurations
• Change of mind
• Duplicate orders
• Products no longer wanted or needed
• Any other approved non-defective return

Original shipping charges, expedited shipping charges, insurance fees, signature-required fees, return shipping charges, packaging expenses, and other shipping-related costs are non-refundable.

If an exchange is requested, the buyer is also responsible for shipping the replacement product unless Unique Performance determines that the original product was shipped incorrectly due to an error by Unique Performance.

Unique Performance does not provide prepaid return labels for customer-initiated returns unless otherwise expressly authorized in writing.

We strongly recommend that all returns be shipped using a trackable and insured shipping method. Unique Performance is not responsible for returned merchandise that is lost, stolen, or damaged while in transit.

Incorrect Fitment / Customer Ordering Errors

It is the customer's responsibility to verify that the product being ordered is appropriate for the intended vehicle and application before completing the purchase.

Vehicle modifications, aftermarket components, model-year differences, trim levels, production-date changes, cab and chassis configurations, engine combinations, and other vehicle-specific factors may affect product fitment.

Customers are responsible for providing complete and accurate vehicle information when ordering, including year, make, model, engine, drivetrain, and any relevant modifications when applicable.

If a product does not fit because of:

• An incorrect product being ordered by the customer
• Incorrect or incomplete vehicle information provided by the customer
• Aftermarket modifications or components affecting fitment
• Failure to review the listed product fitment or application information
• Differences in the customer's vehicle or application not disclosed before purchase

the return will be treated as a non-defective product return and will be subject to the applicable return and restocking policies.

The buyer is responsible for ALL shipping costs associated with returning an incorrectly ordered or incompatible product and, when applicable, shipping the replacement product.

If Unique Performance determines that the customer received the incorrect product due solely to an error made by Unique Performance, Unique Performance will work with the customer to correct the order and will be responsible for reasonable shipping costs necessary to remedy that error.

Installation, modification, fabrication, labor, downtime, towing, rental vehicle expenses, or other incidental costs resulting from an incorrect product or fitment issue are not reimbursable unless otherwise expressly agreed to by Unique Performance in writing or required by applicable law.

Do not install, modify, drill, cut, paint, powder coat, weld, or otherwise alter a product if you believe it may be incorrect for your application. Contact Unique Performance before proceeding.

Products that have been installed, modified, damaged, or altered may no longer qualify for return.

Product Inspection

All returned products are subject to inspection by Unique Performance before any refund, exchange, or credit is issued.

Any missing components, damaged packaging, product damage, signs of installation or use, modification, or other conditions affecting the product's resale value may result in:

• An additional deduction from the refund
• A reduced store credit
• Refusal of the return

Unique Performance reserves the right to determine the condition of returned merchandise upon inspection.

Non-Returnable Products

Unless otherwise expressly authorized by Unique Performance, returns will not be accepted for:

• Special-order products
• Custom or made-to-order products
• Products that have been installed or used
• Products that have been modified or altered
• Products missing components or original packaging
• Products damaged after delivery
• Products returned outside the applicable return period

Damaged Shipments

Unique Performance ships products through carriers including UPS and USPS.

Customers should inspect packages for visible shipping damage upon delivery. If a shipment appears significantly damaged, we recommend refusing delivery when reasonably possible and contacting Unique Performance promptly.

If shipping damage is discovered after delivery, contact Unique Performance as soon as possible before installing, using, modifying, or discarding the product or its packaging.

Please retain:

• The product
• Original packaging
• Shipping carton
• Packing materials
• Shipping label

Photographs of the package and damaged product may be required to assist with the carrier claim and resolution process.

Unique Performance will work with the customer to determine the appropriate next steps based on the circumstances of the shipment and applicable carrier requirements.

Refunds

Approved refunds will generally be issued to the original form of payment, less any applicable:

• Restocking fees
• Original shipping charges
• Return shipping charges
• Damage deductions
• Missing component deductions
• Other amounts permitted under this policy

Processing times may vary depending on the payment provider or financial institution.

Retail Credit

In certain circumstances, Unique Performance may offer store/account credit in lieu of a monetary refund.

Unless otherwise stated in writing, credits issued by Unique Performance are valid for 12 months from the date of issuance. Any unused balance will expire after the applicable 12-month period, subject to applicable law.

Credits have no cash value and are not transferable unless otherwise authorized by Unique Performance.

Return Authorization

Customers should contact Unique Performance before shipping any product back to confirm return eligibility and obtain return instructions.

Unauthorized returns may be refused or returned to the sender.

Receiving a returned product does not automatically constitute acceptance of the return. All returned products remain subject to inspection and the terms of this policy.

Return Shipping Address

Unique Performance LLC
3570 Hansen Ave, Suite 1
Sturgis, SD 57785

Please securely package all returned products and include any return information provided by Unique Performance.

The buyer remains responsible for all return shipping costs unless Unique Performance has expressly agreed otherwise in writing.

Questions

If you have questions regarding an order, return, cancellation, fitment issue, or shipping issue, please contact Unique Performance before returning or modifying the product.

Unique Performance LLC
Phone: 307-299-3055

Unique Performance reserves the right to evaluate returns, exchanges, credits, and refunds in accordance with this policy and applicable law.